At Zigamart, we understand the importance of ensuring customer satisfaction while fostering a supportive environment for small businesses to thrive. Our refund policy reflects our commitment to providing fair and transparent transactions for both buyers and sellers.
Eligibility for Refunds:
- Buyers: Refunds may be eligible for purchases made through Zigamart. if the product received is significantly different from what was described or if it arrives damaged or defective. Buyers must report any issues within 3-5 days (depends on seller policy) of receiving the product.
- Sellers: Refunds may be applicable in cases where a buyer's payment is disputed and found to be valid due to issues such as non-delivery, misrepresentation of products, or quality concerns.
Refund Process:
- Buyers: To request a refund, buyers must contact Zigamart's customer support team with relevant order details and evidence of the issue. Our team will review the request and initiate the refund process if deemed appropriate.
- Sellers: Refunds for disputed payments will be processed in accordance with Zigamart's dispute resolution procedures. Sellers will be notified of any refund requests and given the opportunity to provide evidence or resolve the issue directly with the buyer.
Refund Timeline:
- Buyers: Refunds for eligible purchases will be processed within 3-5 business days (depends on seller policy) of approval. The timeframe for the refund to reflect in the buyer's account may vary depending on the payment method and financial institution.
- Sellers: Refunds for disputed payments will be processed according to Zigamart's dispute resolution timeline, with notifications provided to both parties at each stage of the process.
Deductions and Charges:
- Buyers: Refunds will be issued for the full purchase amount, including any applicable taxes or shipping fees. Zigamart does not impose additional charges for processing refunds.
- Sellers: In the event of a refund to a buyer, commissions deducted from the original transaction will be reimbursed to the seller proportionately based on the refund amount.
Dispute Resolution:
- In cases where a refund request leads to a dispute between the buyer and seller, Zigamart will facilitate communication and mediation to reach a resolution satisfactory to both parties. If necessary, our team may intervene to provide a fair outcome based on the evidence presented.
Policy Updates:
- Zigamart reserves the right to update or modify this refund policy at any time. Any changes will be communicated to users through our website or via email.
By engaging with Zigamart, both buyers and sellers agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding refunds, please contact our customer support team for assistance.
